Customer Agreement

This Agreement is between Live Operations Consulting Inc. ("we") and the company that signs up for the Academy ("Customer"). It covers the Academy subscription and is part of our Terms of Service and Privacy Policy. A separate written agreement signed by both parties overrides this page where they differ.

Customer buys a number of driver seats per month. Each seat lets one driver use the training at a time. Prices are those shown at sign-up or in a written quote: currently Starter at $10 per driver seat per month (up to 25 drivers), Fleet at $8 per driver seat per month (26 to 250 drivers), and custom pricing for larger fleets.

The first month's seats are charged at sign-up. The subscription renews automatically every month for the current seat count until cancelled. Seats added during a month are charged right away, only for the days left in that month.

Customer can cancel anytime from Billing in the portal or the Stripe billing page. Cancellation stops the next renewal, and access continues until the last day already paid for. Payments already made are not refunded, except where the law requires or we agree in writing.

If a payment fails, we may pause training after notice until billing is updated. Records are kept during a pause.

Customer is responsible for hiring, licensing, supervising, dispatching and disciplining its drivers, for its own safety policies and legal compliance, and for providing safe, insured, roadworthy vehicles for live assessments.

Customer must have an on-site manager available for live ride-along assessments, and must inform its drivers that assessments are recorded and obtain any consent its own policies or the law require.

Customer is responsible for the accuracy of the driver information it enters and for removing drivers who no longer work for it.

Live assessments are run over a video call by an Academy assessor or by a Customer manager, with Customer's on-site manager present. The assessor or on-site manager may stop an assessment at any time for safety. AI tools may suggest scores, but a person reviews and decides every result.

Customer owns the training records of its drivers. We keep them while the account is active and for 3 years after it ends so they remain available as proof of training, unless Customer asks us in writing to delete them sooner or the law requires otherwise. Customer can export records at any time during the subscription.

We handle personal information as described in the Privacy Policy and use it only to provide the service.

Training reduces risk but cannot prevent every incident. We do not promise any reduction in accidents, claims or insurance premiums, and the Academy is not approved by the DOT or any state agency. Certificates confirm completion of the listed training only.

The claims room, claim cost calculator, loss ratio thermometer and claim emails help Customer organize its own claims. Customer decides whether to report an incident to its insurer or keep it internal, and remains responsible for meeting every notice deadline and condition in its insurance policies. Calculator results are estimates based on the figures Customer enters, and paid, reserve and loss run figures must come from the insurer. These tools are not legal or insurance advice.

To the fullest extent the law allows, neither party is liable for indirect or consequential damages, and our total liability is limited to the fees Customer paid in the 12 months before the claim. We are not responsible for vehicle accidents, injuries, or employment decisions made by Customer.

We may change prices or this Agreement with at least 30 days' email notice to the Customer's manager. Changes apply from the next renewal after the notice period. Texas law governs this Agreement.